Frequently Asked Questions

How does the service work?

Contact me by phone, text, or email and tell me what you need. We'll agree on a date and time, and I'll come to your home to do the work. Before I leave, I'll walk you through what I did and answer any questions. If you can't reach me, I'll get back to you within one business day.

When do I pay?

Payment is due at the end of the visit, once the work is complete. I accept cash, cheque, and email transfer.

Are you insured?

Yes. I'm fully insured, and I'm happy to provide a clean police background check on request.

Do you do the work yourself, or use subcontractors?

I do the work myself, every visit. You'll always be working with me directly, never a subcontractor.

Do you provide the materials for a job?

Before the visit, we'll discuss what your job needs over the phone. I'll bring any required materials (or buy them if I don't have them on hand). If you'd rather supply your own, that's fine too — just let me know beforehand.

Are materials included in the price of a visit?

No, the listed price is for labour alone. Materials are billed separately.

What if my problem isn't on your list of services?

The services listed on my site are just examples of the kinds of things I help with. If you have a task that isn't listed, please ask — I may be able to help. Things I do not do:

• Licensed work like electrical or plumbing
• Electronics repair (computers, phones, etc.)

Can you handle multiple problems in one visit?

Absolutely — it's one of the best ways to work with me. Feel free to bundle several issues into a single visit, for example “my Netflix account isn't connecting and these door handles need to be tightened.” I can often take care of multiple problems at once.

Will you need my passwords or account logins?

No. I do not assist with passwords or account resets. You stay in control of your accounts at all times.

Can you help remotely (over the phone), or only in person?

Most work is done in person, in your home. For quick tech questions I can sometimes help over the phone. Get in touch and we'll figure out the best approach.

Can I cancel or reschedule?

Cancellations or rescheduling are no problem — I only ask that you provide 24 hours' notice. There's no charge to cancel or reschedule ahead of your appointment.

How do you handle my devices and data?

Your privacy matters to me. I only access the devices and files needed for the work you've asked for, and I only collect the personal data required to arrange and complete it (your name, contact info, and address).